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GWR London · Onsite

Head of Entertainment & Experience

Bring record-breaking to life through big energy, brilliant entertainment and unforgettable moments.

We’re looking for a Head of Entertainment & Experience to help bring the venue and the GWR brand to life through live entertainment and interactive engagement. You will lead from the front, building a confident and passionate team to encourage guests to break records, champion record breaking and bring genuine energy and excitement to this brand-new venue.

The role manages a team of challenge coaches, presenters and official GWR Adjudicators who will deliver a daily programme of entertainment shows, hosted segments, workshops, and visits from record breakers.

The team will work in the challenge arenas and across the venue to support guests with record attempts, deliver record-breaking celebrations, and run school and educational engagement sessions, as well as VIP tours and birthday parties.

You will be an experienced Entertainment Manager with a background in high-energy, guest-focused environments, particularly within entertainment-led venues, theme parks, cruise ships or similar.

What You’ll Be Responsible For:

  • Work closely with Global Head of Production and Visitor Experience in the delivery of the attraction’s live experiences, ensuring an engaging environment for guests

  • Oversee the main stage programme including hosted segments, live entertainment and interactive presentations

  • Champion recruitment, training and development of a team of adjudicators, performance hosts and challenge coaches

  • Manage official record-breaker celebrations and special moments, ensuring they are delivered with impact and professionalism

  • Manage the day-to-day performance of challenge coaches and engaging hosts who support guests in attempting record-breaking activities

  • Support the operational delivery of adjudication processes and official record-breaker celebrations

  • Drive compliance across health and safety, audits, and operational processes

  • Ensure Standard Operating Procedures are embedded, followed and continuously improved

  • Lead delivery of educational and school-focused experiences, ensuring sessions are curriculum based and engaging

  • Work closely with the General Manager and the Head of Operations to ensure live programming aligns with guest flow and venue operations

About You

You will bring:

  • Experience leading a live entertainment function and performance-based teams within attractions, events or entertainment environments

  • Strong storytelling and creative presenting skills

  • Ability to motivate a team and deliver high-energy guest engagement

  • Experience in rehearsing, directing and delivering live show content

  • A solid understanding of health and safety, compliance and operational standards

  • Experience in duty management, making decisions in a live operational setting

  • The ability to organise, prioritise and remain calm under pressure

  • Personal licence and First aid at work certificate

The Head of Experience will be highly visible across the attraction, leading from the front, hosting moments when required and supporting teams to deliver energetic and memorable guest experiences. This role operates within a live immersive attraction environment requiring flexibility across evenings, weekends and peak trading periods.

At Guinness World Records - diversity is essential to our success. It enriches our culture, strengthens decision-making, and enables us to better serve our colleagues, customers, and communities. At Guinness World Records we embrace the value that different backgrounds, experiences, and viewpoints bring to our company. We are committed to fostering a culture of belonging where everyone feels welcome, respected, and able to be themselves. By promoting fairness, inclusion, and equal opportunity, we aim to ensure that every individual can realise their potential and make a meaningful contribution, regardless of their background or life experience

Location
GWR London

About Guinness World Records London

Welcome to Guinness World Records!

We are the global authority on all things record-breaking, with offices in UK, US, China, Japan, and UAE, as well as our official adjudicators who verify records all over the world.

Founded in 1955
Co-workers 200+
Turnover 15M
GWR London · Onsite

Head of Entertainment & Experience

Bring record-breaking to life through big energy, brilliant entertainment and unforgettable moments.

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