Skip to main content

This website uses cookies to ensure you get the best experience.

Guinness World Records London and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor
GWR London · Onsite

Head of Operations

Help us bring GWR London to life by leading our day-to-day venue operations and managing our front-of-house teams to deliver a great guest experience.

We’re looking for a Head of Operations to lead the day-to-day operation of our venue, managing the key front of house operations and ensuring all guests have the best time when visiting us. This role oversees ticketing, retail, guest service, cleaning, events and private hire.

You will need to build a high-performing, guest-focused team to ensure that the attraction runs smoothly during opening hours.

What You’ll Be Responsible For

  • Overseeing all front of house operations including admissions, retail, daily duty managers

  • Acting as a senior duty manager, leading the venue during live trading and making key operational decisions

  • Ensuring a welcoming and efficient arrivals experience, managing peak trading and capacity

  • Leading supervisors and frontline teams to deliver a high standard of service and guest experience

  • Supporting recruitment, onboarding and training to build a confident, engaged and high-performing team

  • Driving compliance across health and safety, audits and operational processes

  • Ensuring Standard Operating Procedures are embedded, followed and continuously improved

  • Overseeing the attraction retail store, ensuring strong merchandising, visual standards and sales

  • Working closely with the Event and VIP Manager to deliver commercial events across VIP tours, birthdays, corporate events and private buy outs

  • Leading the customer service function, monitoring guest feedback and action appropriately on guest enquiries and comments

About You

You are an experienced leader who enjoys leading teams to deliver great guest experience

You will bring:

  • Leadership skills with experience in visitor attractions, entertainment venues and hospitality, and proven experience in managing busy daily operations

  • Proven experience in managing high volume front of house teams

  • Strong understanding of ticketing, retail, guest experience

  • Experience in managing ticketing systems, capacities and processes along with POS and inventory management

  • Experience in working with external contractors such as cleaning and security companies

  • A solid understanding of health and safety, compliance and operational standards

  • Experience in duty management, making decisions in a live operational setting

  • The ability to organise, prioritise and remain calm under pressure

  • Personal licence and First aid at work certificate

The Head of Operations will be highly visible across the venue, supporting teams during while maintaining oversight of performance and guest experience. This role requires flexibility across evenings, weekends and peak trading periods.

At Guinness World Records - diversity is essential to our success. It enriches our culture, strengthens decision-making, and enables us to better serve our colleagues, customers, and communities. At Guinness World Records we embrace the value that different backgrounds, experiences, and viewpoints bring to our company. We are committed to fostering a culture of belonging where everyone feels welcome, respected, and able to be themselves. By promoting fairness, inclusion, and equal opportunity, we aim to ensure that every individual can realise their potential and make a meaningful contribution, regardless of their background or life experience

Location
GWR London

About Guinness World Records London

Welcome to Guinness World Records!

We are the global authority on all things record-breaking, with offices in UK, US, China, Japan, and UAE, as well as our official adjudicators who verify records all over the world.

Founded in 1955
Co-workers 200+
Turnover 15M
GWR London · Onsite

Head of Operations

Help us bring GWR London to life by leading our day-to-day venue operations and managing our front-of-house teams to deliver a great guest experience.

Loading application form

Already working at Guinness World Records London?

Let’s recruit together and find your next colleague.